Easy 30 Days Exchange

At Siora Jewels, every piece is handcrafted in 925 sterling silver and checked by hand before it reaches you. If a piece isn’t right for you, we make it easy to exchange.

You can exchange any eligible item within 30 days of delivery for a different design, size, or colour — or for Siora store credit that never expires. We’re an exchange-first brand: exchanges and store credit are the fastest option, and cash refunds are available in specific cases below.

What Makes an Item Eligible

• Unused, unworn, and undamaged — no scratches, tarnish, or signs of wear
• In its original packaging (box, pouch, cards) with all tags and the tamper/hygiene seal intact
• Accompanied by the original invoice
• Complete — for jewellery sets, all pieces must be returned together

Every item passes a quality inspection on arrival. If it fails (worn, damaged, altered, incomplete, or missing tags/packaging), it’s sent back to you and the exchange/refund isn’t processed.

How It Works

1. Raise a request within 30 days of delivery — email care@siorajewels.com with your order ID, reason, and clear photos of the item and tags.
2. We acknowledge within 24–48 hours and, once approved, arrange a reverse pickup (where serviceable) or share the return address.
3. Pack the item securely in its original condition and packaging.
4. After it reaches us and clears inspection, we process your exchange, store credit, or refund.

Exchanges

• Your first exchange on an order is free.
• Exchanges are subject to stock availability; if your chosen piece is unavailable, we offer store credit.
• If the new piece costs more, you pay the difference; if it costs less, the balance is issued as store credit.
• A flat ₹99 reverse-pickup fee applies to any additional exchange on the same order.

Refunds

• Refunds apply to prepaid, non-discounted orders that meet all eligibility conditions.
• Approved refunds are issued to your original payment method within 7–10 business days of clearing inspection — or instantly as store credit if you prefer.
• COD orders are refunded via store credit or bank transfer.
• Original shipping charges and the reverse-pickup fee are non-refundable.

Final Sale — Not Eligible for Change-of-Mind

The following can’t be returned or exchanged for change of mind:

• Orders where any discount, coupon, or promo code was applied at checkout
• Items bought during sales, clearance, or special offers
• Customised, personalised, or engraved pieces
• Gift cards
• Items returned worn, used, altered, or without original tags/packaging/invoice

Damaged, Defective or Wrong Item

We inspect every order before dispatch, but if something slips through, email care@siorajewels.com within 48 hours of delivery with clear photos and an unboxing video of the issue. We’ll arrange a free replacement or exchange at no cost to you — including on discounted orders.

6-Month Plating Warranty

Every Siora piece carries a 6-month warranty against manufacturing and plating defects under normal use. It doesn’t cover normal wear and tear, tarnishing from water, perfume, sweat, sanitiser or chemicals, damage from drops or mishandling, or items repaired outside Siora.

Care tip: remove jewellery before bathing, swimming, sleeping, or applying perfume, and store it in the pouch provided.

Fair Use

Our easy policy is built on trust. Siora may decline or limit returns/exchanges on accounts showing a pattern of excessive returns, worn-item returns, or misuse of the policy.