Help CentreFrequently Asked Questions
Everything you need to know about shopping with Siora.
What is your exchange & return policy?
We offer Easy 30 Days Exchange & Return. Exchange or return any item within 30 days of delivery for a new design, size, or store credit — as long as it’s unused and in its original packaging with the tags and invoice. Orders placed with a discount code are final sale, but any damaged, defective, or wrong item is always covered free of charge.
What is Siora jewellery made of?
All Siora pieces are crafted in 925 sterling silver, with premium rhodium and rose gold finishes for lasting shine. Every stone is a hand-selected AAA+ cubic zirconia, known for its brilliance and clarity.
Is your jewellery safe for sensitive skin?
Yes. Our jewellery is hypoallergenic, nickel-free, and skin-safe — designed to be comfortable for everyday wear without irritation.
How do I care for my Siora jewellery?
Store it in a soft pouch or the original Siora box, avoid contact with perfumes, water, and chemicals, and gently wipe it with a soft, dry cloth after each use. A little care ensures a lifetime of elegance.
Does Siora use real silver?
Absolutely. Every piece is made with 92.5% pure sterling silver and carries a hallmark of authenticity. We’re committed to quality and transparency.
How long will my order take to arrive?
Orders are dispatched within 24 hours and typically reach you within 4–7 business days. You’ll receive tracking details via email and SMS as soon as your order ships.
Do you offer Cash on Delivery (COD)?
Yes — COD is available on all orders across India, alongside all major prepaid payment methods.
Can I gift Siora jewellery directly to someone?
Of course! We can ship your order directly to your recipient, beautifully packaged and ready for gifting. You can also add a personalised message at checkout.
What if I receive a damaged product?
If your jewellery arrives damaged, email care@siorajewels.com within 48 hours with photos and an unboxing video, and our team will arrange a free replacement or exchange.